Complaints & Terms

At DAC, we are committed to fairness, transparency and professionalism in every engagement. This page explains how to raise a complaint and the terms that apply when you use our website, courses and services.

Complaints Procedure

We value feedback as an opportunity to improve.

How to make a complaint

Please contact us in writing at info@darkuconsult.com. To help us respond quickly, include your name and contact details, the course or service concerned, what happened, and the outcome you are looking for.

What happens next

• Your complaint is handled confidentially.
• Our management team reviews it promptly.
• We aim to give you a full response within 10 working days. If we need longer, we will let you know and tell you when to expect a response.

If you are not satisfied

If your complaint relates to your IOSH qualification (for example, an assessment or result) and you are not satisfied with our final response, you may be able to raise it with IOSH, the awarding organisation.

Terms of Use

• By accessing or using our website, courses or consultancy services, you agree to these terms and to our related policies, including our Fees & Refund Policy and Privacy Policy.
• All materials provided by DAC, including course content, downloads and media, remain the intellectual property of DAC and may not be copied, shared or distributed without our prior written consent.
• We may update these terms from time to time to reflect service improvements or policy changes. The current version is always available on this page.